support

 

Frequently Asked Questions:

Here you'll find answers to the most common questions.  Of course if you don't see the answer to your questions, please e-mail Technical Support.
  1. How do I download?
  2. What's a "zipped" file?
  3. Must I uninstall v2.5 before installing v3.01?
  4. How do I unlock the shareware version?
  5. How do I gain access to the Registered User's Area?
  6. Why does my system lock up when I run my screen saver?
 
Question... I am unfamiliar with downloading files from the Internet, how do I do it?
Answer... Downloading, or transferring files from one computer to another, is easy. When you download, your computer will receive files (usually in .zip format) from our server. Those files contain everything necessary to install our software on your computer. Click Here for complete instructions.
 
Question... What is a "zipped" file, and how do I open it?
Answer... A zipped file is an archive with the file extension of .zip. Inside this archive are the files required to install our program on your computer. By using an archive utility, you can open these zips and selectively view (in the case of .txt files), or launch (in the case of .exe files) the any of the files they contain.

If you don't already have an archive utility, we recommend using WinZip.

 
Question... Do I have to uninstall version 2.5 of my screen saver before I install version 3.xx?
Answer... No. Version 3.xx is a completely new 32-bit graphics engine and can reside concurrently with previous versions. Keep in mind, though, you will have two screen savers with the same name displayed under the Screen Saver tab in your Display Properties dialog.
 
Question... I just purchased one of your screen savers from your Online Store and received the registration codes via e-mail. How do I enter the codes to unlock the screen saver?
Answer... The registration codes are entered in the spaces provided under the Trail tab of the Screen Saver Settings dialog. Click Here for more details.
 
Question... Now that I have purchased your software, I want to register it so I can get cool wallpapers and download free updates when they are available. When I go to the register section of your site, it asks me for my Product Code. What is a Product Code, and where can I find mine?
Answer... The Product Code is a set of letters and numbers that identifies your software. If you purchased the retail packaged version of our software, the Product Code is located on the back of Disk #1 and on the enclosed registration card. If you purchased the shareware version of our software, the Product Code is located on the introduction screen that displays every time the screen saver starts, and in the message you were sent that contained your Registration Codes.
 
Question... Every time my screen saver starts, my system locks up. What's causing this?
Answer... Another program may be interfering with the operation of your screen saver. Try uninstalling your screen saver, then close all other programs that may be running, deactivate your anti-virus program and re-install your screen saver. If it still doesn't work, e-mail Technical Support.

 

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